{"id":20380,"date":"2024-02-16T11:37:51","date_gmt":"2024-02-16T10:37:51","guid":{"rendered":"https:\/\/www.aston.eu\/?page_id=20380"},"modified":"2026-01-28T08:50:57","modified_gmt":"2026-01-28T07:50:57","slug":"en-essen","status":"publish","type":"page","link":"https:\/\/www.aston.eu\/en\/en-essen\/","title":{"rendered":"Platform for Utility"},"content":{"rendered":"\t\t
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Why having customer portal without customers?\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Typically, <\/span>only 6% of customer base, use online portals.<\/span>That is just a wasted opportunity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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We turn visits into actions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A great Customer Sales and Service Platform (CSSP) powered by AI will not only save you money, but will also give your customers power to do things, when they want and how they want it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/h6>
Bridge the gap between your \ninternal systems and the end user\n<\/div><\/div><\/div>
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with sleek \n
and fast user experience. \n<\/div><\/div><\/div>
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Allow them to interact with your company anytime they want. <\/div><\/div><\/div><\/div>
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Where it works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Customer Sales & Service Platform Powered by AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Creating new customer portal doesn’t need to be years long IT project with \u200bever increasing budgets. CSSP by Aston ITM will give you all the tools that \u200byou need to be ahead of the competition.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Custom development vs CSSP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You don’t need to start from scratch<\/b><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Time<\/h3>

Typical implementation
of CSSP takes
about a year<\/h6>
Shorter development time can significantly \nreduce IT costs.\n\n<\/div><\/div><\/div>

Backend systems<\/h3>

We can integrate with most standard and even custom-built backend systems<\/h6>
You don't need to invest \nin your existing \nbackend systems.\n<\/div><\/div><\/div>

Proven modules<\/h3>

Use proven modules that can be customized for your specific needs<\/h6>
Gain engagement \nand reduce load on your customer care channels.\n<\/div><\/div><\/div>

Industry experts <\/h3>

Leverage our deep knowledge
of your business<\/h6>
Save time and let's get directly into the problems you face.\n<\/div><\/div><\/div><\/div>
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The process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There’s no need for a lengthy IT project and ever-increasing costs.<\/p>

Usually, the implementation can take anywhere between 6 to 14 months.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Merge sales and care together to\u00a0drive the engagement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Talk to us<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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We have years of experience with providing solutions for finance and utility sectors without any security incident.<\/p>

Our portals <\/b>are regularly verified\u00a0 <\/b>with security test <\/b>done by independent providers.<\/b><\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Distribution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Our solution is mobile first<\/strong> by design and meets customers where they are. On trams, in bed, everywhere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Instead of presenting users with raw data, we show them insights that they can take actions on. Automated engagement scenarios keep customers happy and drive satisfaction and sales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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I\u2019m here to discuss
your challenges.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Let\u2019s talk<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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…or call us directly<\/p>

Peter Moravcik<\/strong>
Business development manager<\/p>

+421 917 980 387
peter.moravcik@aston.eu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Why having customer portal without customers?\u200b Typically, only 6% of customer base, use online portals.That is just a wasted opportunity. We turn visits into actions A great Customer Sales and Service Platform (CSSP) powered by AI will not only save you money, but will also give your customers power to do things, when they want…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-20380","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAston ITM<\/title>\n<meta name=\"description\" content=\"Seamless integration of ChatGPT for elevated excellence. Automate and optimize a multitude of processes, from customer service to data analysis, catalyzing efficiency and innovation across various industries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aston.eu\/en\/en-essen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aston ITM\" \/>\n<meta property=\"og:description\" content=\"Seamless integration of ChatGPT for elevated excellence. 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