{"id":15945,"date":"2023-04-20T21:03:49","date_gmt":"2023-04-20T19:03:49","guid":{"rendered":"https:\/\/www.aston.eu\/?p=15945"},"modified":"2025-04-24T09:56:43","modified_gmt":"2025-04-24T07:56:43","slug":"vse-reference","status":"publish","type":"post","link":"https:\/\/www.aston.eu\/en\/vse-reference\/","title":{"rendered":"VSE | Self-service portal for E.ON"},"content":{"rendered":"\n<p><p><strong>In 2021, VSE has set a goal to completely redefine and redesign the existing customer zone for both household and business customers.<\/strong><\/p>\n<p>As Aston has been providing utility services for years, domain knowledge was a key element in understanding products, customers and specific interactions.<\/p><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0074da\" class=\"has-inline-color\">Two business objectives<\/mark><\/strong><\/h1>\n\n\n\n<div class=\"wp-block-essential-blocks-advanced-heading\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-bdd5f \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-bdd5f button-1\" data-id=\"eb-advance-heading-bdd5f\"><h2 class=\"eb-ah-title\"><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><style>\n  .eb-gallery-img-content {<br \/>\n    display: inline-block;<br \/>\n    margin-right: 50px; \/* Add margin to the right of each image *\/<br \/>\n  }<br \/>\n  .eb-gallery-img-content:last-child {<br \/>\n    margin-right: 0; \/* Remove margin from the last image *\/<br \/>\n  }<br \/>\n<\/style>\n<\/p>\n<div class=\"wp-block-essential-blocks-image-gallery alignwide\">\n<div class=\"eb-parent-wrapper eb-parent-eb-image-gallery-2h4on\">\n<div class=\"eb-gallery-img-wrapper eb-image-gallery-2h4on grid overlay-bottom caption-style-0 no-isotope\" data-id=\"eb-image-gallery-2h4on\">\u00a0<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"1000\" data-id=\"21728\" src=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/25.png\" alt=\"\" class=\"wp-image-21728\" srcset=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/25.png 800w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/25-240x300.png 240w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/25-768x960.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large\"><img decoding=\"async\" width=\"800\" height=\"1000\" data-id=\"21731\" src=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/26.png\" alt=\"\" class=\"wp-image-21731\" srcset=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/26.png 800w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/26-240x300.png 240w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/07\/26-768x960.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The goal was to define a completely new user experience for users and create more customer interactions to enable digital sales of all products and services.<\/p>\n\n\n\n<p>Digitalizing sales was the main goal of the project. The first task was to create an attractive user interface and the best UX in the segment. The second was to build a strong enough architecture based on MS Azure, Microservice architecture, Kubernetes, Kafka, Liferay CMS and MS D365 CRM platform to be ready to serve more than a million users with excellent performance.<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0074da\" class=\"has-inline-color\">Online anytime anywhere<\/mark><\/strong><\/h1>\n\n\n\n<p>As part of the system enhancements, we also created a fully responsive design for mobile and tablet versions without any usability limitations. As a long-term partner, we develop the system and provide support for it at all necessary levels.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"800\" src=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-1024x800.png\" alt=\"\" class=\"wp-image-21637\" srcset=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-1024x800.png 1024w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-300x234.png 300w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-768x600.png 768w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-1536x1200.png 1536w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-referencie-8-2048x1600.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<blockquote>\n<p><span style=\"color: #0074da;\">&#8220;<em>I would like to say that our cooperation is of a very high level. What I appreciate most is the openness of the team. We have an honest and transparent relationship in which we can discuss even when things are not going well. We are also able to praise each other. I believe this is a key aspect of our high<\/em><em>-quality working partnership.\u201c<\/em><\/span><kbd><br \/><\/kbd><\/p>\n<\/blockquote>\n\n\n<p><strong>Luk\u00e1\u0161 Kakalej\u010d\u00edk, Digital Sales Manager<\/strong><br>V\u00fdchodoslovensk\u00e1 energetika Holding a.s., E.ON<\/p>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<figure><\/figure>\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"938\" src=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-banner-36.png\" alt=\"\" class=\"wp-image-21630\" srcset=\"https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-banner-36.png 1500w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-banner-36-300x188.png 300w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-banner-36-1024x640.png 1024w, https:\/\/www.aston.eu\/wp-content\/uploads\/2024\/06\/aston-web-banner-36-768x480.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n<\/p>\n<p>Thanks to productive cooperation, we managed to deliver the project on time. Also, VSE colleagues won internal VSE awards. Congratulations!<\/p>\n<p>\n\n","protected":false},"excerpt":{"rendered":"<p>In 2021, VSE has set a goal to completely redefine and redesign the existing customer zone for both household and business customers. As Aston has been providing utility services for years, domain knowledge was a key element in understanding products, customers and specific interactions. Two business objectives \u00a0 The goal was to define a completely&hellip;<\/p>\n","protected":false},"author":1,"featured_media":23392,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[],"class_list":["post-15945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-83","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VSE | Self-service portal for E.ON - Aston ITM<\/title>\n<meta name=\"description\" content=\"In 2021, VSE has set a goal to completely redefine and redesign the existing customer zone for both residential and business customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aston.eu\/en\/vse-reference\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VSE | Self-service portal for E.ON - 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