In 2021, VSE has set a goal to completely redefine and redesign the existing customer zone for both residential and business customers.
As Aston has been providing utility services for years, domain knowledge was a key element in understanding products, customers and specific interactions.
Two business objectives
The goal was to define a completely new user experience for users and create more customer interactions to enable digital sales of all products and services.
Digitizing sales was the main goal of the project. The first task was to create an attractive user interface and the best UX in the segment. The second was to build a strong enough architecture based on MS Azure, Microservice architecture, Kubernetes, Kafka, Liferay CMS and MS D365 CRM platform to be ready to serve more than a million users with excellent performance.
Online anytime, anywhere
As part of the system enhancements, we also created a fully responsive design for mobile and tablet versions without any usability limitations. As a long-term partner, we develop the system and provide support for it at all necessary levels.
"I would like to say that our cooperation is of a very high level. What I appreciate most is the openness of the team. We have an honest and transparent relationship in which we can discuss even when things are not going well. We are also able to praise each other. I believe this is a key aspect of our high-quality working partnership.“
Lukáš Kakalejčík, Digital Sales Manager
Východoslovenská energetika Holding a.s., E.ON